Support

Need help? We're here for you.

Get in Touch

If you have questions, need assistance, or want to provide feedback about Alya, we'd love to hear from you.

Email Support

For all inquiries, please contact us at:

amber@alyacompanion.xyz

We typically respond within 24-48 hours during business days.

What We Can Help With

  • Feed & Levels: Help with your level (beginner / intermediate / advanced), topics, and Explore filters
  • Vocabulary & Audio: Saved words, pronunciation playback, playback speeds (0.75x–1.5x)
  • Companion & Progress: Stars, energy / bond / curiosity, rooms, outfits, streaks, achievements
  • Subscription & Billing: Questions about ALYA Plus (Annual / Monthly, free trial eligibility), restoring purchases, or managing your subscription (iOS only)
  • Reminders & Plan: Daily reminders, minutes-per-day plan, onboarding choices
  • Technical Issues: Playback problems, missing transcripts, bugs, or errors
  • Account Questions: Help with your account settings, data, or account deletion
  • Feature Requests: Suggestions for topics, sources, features, or improvements
  • General Inquiries: Any other questions about Alya

Managing Your Subscription

  • You can view your current plan in the app settings.
  • ALYA Plus is iOS-only and billed via the App Store (Annual / Monthly, 7-day free trial when eligible).
  • To manage, cancel, or change your subscription, go to your device's App Store subscription settings.
  • To restore a previous purchase, use Billing & Restore Purchases in the app.

Before You Contact Us

To help us assist you more quickly, please include:

  • A clear description of your issue or question
  • Your device type and iOS version (if relevant)
  • Your level and topics (if relevant)
  • The clip or word involved (if relevant)
  • Screenshots or error messages (if applicable)
  • Steps to reproduce the issue (for technical problems)

Privacy

All support communications are treated confidentially and in accordance with our Privacy Policy.

Community

Stay updated with the latest news and updates:

  • Follow us on social media for announcements
  • Check our website for the latest features and improvements

Last updated: September 5, 2026